INSIDEVIEW
shannonenglishmarketing has been assisting its clients attract customers through advertising, public relations and event marketing since 1989. We know that keeping a customer costs less than acquiring a new one. That's why we will help you keep yours with Shannon English Marketing's InsideView program.
InsideView customer service reviews (i.e. mystery or secret shops, telephone reviews, and website evaluations) are the most efficient and cost-effective way to find out if your customers are being served and your staff is providing exceptional service. InsideView will measure the professionalism, friendliness, and product knowledge of your staff, as well as evaluate the appearance of your stores and product presentation.
Having expectations about the experience you want your customers to have is not enough. You must know for certain that this experience exists for each and every person who comes through your doors, calls you on the phone, or visits your website.
- We provide in-store visits, competition visits, telephone reviews, and website reviews customized to evaluate your business based on your specific criteria.
- We shop your competition and evaluate prices, products and customer service.
- We provide trained reviewers who are a representation of your clientele.
- Our viewers submit reviews to us and we analyze and provide results to you within 24 hours.
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